Recently, we have had a few unfavorable reviews of our clinic on Google’s search pages. Based on our detailed checks, they were posted by individuals who have never been to our clinic. We have strong suspicions that someone is trying to negatively affect our reputation. We take a serious view of such baseless, fraudulent reviews and are currently investigating the matter.
Google is an open platform which makes the reviewing process easily available to the public, but it unfortunately does not verify the authenticity of these reviewers if they were truly our clients or otherwise. We would like to suggest that visitors to Google’s review pages be discerning about reviews and related content available online. We have reported this issue to Google for further investigation and have taken steps to identify these fraudulent reviews with a hashtag #FalseReviewDPS in our replies for easy recognition. If you happen to be a patient of ours and your review has been mistaken for a fraudulent one, please drop us an email at with your name and IC number for further verification and we will remove the hashtag accordingly. More importantly, we would be able to focus resources to attend to feedback which we have verified to be authentic.